FAQS
At TheTrillionClothing, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information. We'll get back to you as soon as we can.
How long is delivery?
Delivery can take 3 - 10 business days.
However the estimated delivery time is just an estimate, not a guarantee.
Here are some of the reasons why an order might arrive past its
Estimated Delivery Time:
Issues with print or embroidery files
​Products being out of stock
Shipping related delays like failed delivery attempts, service disruptions, or harsh weather conditions
The shipping time also depends on your location, but can be estimated as follows:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Tip: Check out Printful's production footage to see how we fulfil specific products.
How do I track my order?
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You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at thetrillionclothing@gmail.com
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I received a wrong/damaged product, what should I do?
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We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at thetrillionclothing@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
For more information on our return policy, click the Return Policy Page
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